รับสมัคร Technical Support Associate ประจำ กัวลาลัมเปอร์

·         Assists customers by diagnosing problems and providing resolutions for technical service.

Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

·         Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

·         Documents problems in the support solution database for diagnostics and solution implementation.

·         Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

·         Identifies, researches and provides input on unique or recurring customer problems.

·         Remains knowledgeable of Dell’s product line, policies, and procedures.

·         Knowledge on how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools. Knowledge on CX, RDR, Service Level, OBLR (Outbound Call – similar to IBLR), E-mail Yield

·         Focuses on delivering a positive customer experience according to Dell standards.

·         More professional and matured. Strong skills in persuading customers.

·         Monitors and tracks issues to ensure accurate resolution. Minimize repeat dispatch.

·         May be involved in revenue generation activities with current Dell customers.

·         Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.